The Emirates story began in 1985 when the airline launched operations with just two aircrafts, Today, they fly the world’s biggest fleets of Airbus A380s .
Flying to more than 155 destinations in more than 80 countries around the world, more than 1,500 Emirates flights depart Dubai each week on their way to destinations on six continents from their dedicated terminal in Dubai Airport.
This is my business class experience flying from Dubai to London Gatwick….
Flight : EK009 14:35
Route: Dubai (DXB) to London Gatwick (LGW)
Seat : Allocated 10D (aisle) then switched to 8B (partial window)
Cabin : 76 Business class seats / 1-2-1 Configuration
Flight Duration: 8 hours
Plane Type : Airbus A380-800 (3 Class)
The best way to travel to the airport is by metro, which comes straight into the Emirates-dedicated terminal 3 at Dubai airport. It was then a short walk over to the raft of check-in terminals.
There is a dedicated Business Class check-in desk, and due to the sheer number of desks available, there was no passengers waiting. When I checked in, I was informed that there were no window seats left, which was disappointing, so I was allocated one of the dreaded middle seats. Thankfully, there are two types of middle seats on the A380: one suited for couples (no console between the seats—nice and cosy) and one for solo travellers who failed to nab one of the single window or partial window seats. These have the consoles in the middle as well as a privacy screen, and I had a promise from the agent of the possibility of a move once I had boarded. After getting this squared away, I headed for the lounge.
Emirates Business Class Lounge
As a semi-regular Business Class traveller, I’m partial to a nice lounge. It’s a nice addition to the whole Business Class travel experience, but Emirates take lounges to a whole new level. Located a short walk from security via a lift to concourse A, the Business Class lounge at Dubai Terminal Three is HUGE. It literally stretches the whole of the concourse. A word of warning: if you want to try everything on offer, you’ll need to arrive in plenty of time.
There thankfully is a map just past the lounge reception area to help you plan your visit.
There are two fine dining areas, which are both buffet style, as well as a number of snack and coffee areas. You’re never going to be searching for somewhere to sit even on the busiest of days as there’s loads (if not way too much) seating, with desk space to catch up on work as well as loungers for taking a quick nap. There is also a kids contained play area with PlayStation consoles, a pay spa, and showers. To be honest, it didn’t feel like a lounge but instead like a massive posh terminal—just without the crowds, which is always nice. I wouldn’t mind being delayed here for a few hours.
Boarding for Business and First Class passengers is straight from the lounges onto the walk bridge, which saves passengers from dragging themselves out of the lounge and trying to find their gate—a definite plus.
Boarding is done simultaneously for the Business Class and Economy passengers as they are on different decks, which cuts down the boarding time, and with only 14 First Class passengers who are boarded first, I was able to enter the cabin with no delays.
As expected, I was greeted by name and shown to my seat, which they had been able to switch as requested to 8B, a semi-window seat.
Cabin & Seat
The Business Class cabin on this three-class A380-800 has a whopping 76 seats split over two cabins located in the middle of the upper deck. The very front of the deck is taken up by the First Class suites, and the rear of the cabin has the famous Emirates in-flight bar.
The front cabin has 58 seats, and the smaller rear cabin has 18 seats in a 1-2-1 configuration. All seats have direct aisle access without having to climb over your seatmate, which is a plus. If you are travelling as a couple and are not worried about a window, the best seats are E and F.
If you’re a solo traveller who prefers a window or wants to get some shut-eye, you need to go for seats A and J, as these have the console on the aisle side so it’s best for privacy.
If you miss out on these, try for seats B and K. You will still get a window, you just have to lean over your console to check out the view. I ended up in this seat and it was perfectly fine, I still managed to film the take off as usual.
And then there’s seats D and G. If there can be such a thing as a “bad” seat in Business Class, these would be it. They’re out on the aisle so constantly disturbed by people moving up and down, and you’ll be too far away from your adjacent seat mate to hold a conversation.
I was surprised to note that the Business Class seat was only half an inch wider than the economy seat at 18.5 inches, but to be fair (being on the slightly chubby side myself), I didn’t feel squeezed in, and with a pitch of 48 inches there was plenty of room to stretch out on the fully lie-flat bed at the press of a button.
On the seat was an almost full-size comfortable pillow with a lightweight blanket and a pair of noise cancelling headphones with the kleptomaniac-proof two-pin plug just in case you were tempted to take them home. I was disappointed to note that there were no amenity kits available on this flight, there was a packet with socks and an eye shade in the console.
There were also toothbrushes in the Business Class toilet, but I felt this was a bit of a cut too far. I know there are amenity kits given on Emirates Business Class, so I can only presume they are given just on certain routes or on flights over a certain flight time.
The well-publicised seat console had an array of goodies to play with during the flight: there was a central panel containing a single reading light, a multi-charging point for two USB points, a 110-volt power point, and the headphone jack. There’s also a mini soft drinks “bar” containing a bottle of water, juice, and two soft drinks.
There was also a tablet which acts as a controller for the excellent ICE entertainment system—if only I could have gotten it out of its docking station. Not wanting to break anything, I enlisted the help of the cabin crew, but it was firmly wedged in, so sadly, I didn’t get to try it out.
Also there’s the option if you tire of your seat, you can take a short walk to the rear of the plane and hang out with the other passengers in the bar area, which the A380’s have recently been fitted with new a table area , which is a good place to socialise.
Emirates’ on board entertainment system, ICE, is as good as in-flight entertainment can get with over 4,000 channels of movies, box sets and music. There’s plenty to keep you entertained. If you’re a sports fan, you won’t even miss the game whilst you’re in the air; Emirates streams live sport straight to the plane, where you can watch it on your in-seat screen. There’s also a large screen in the bar area if you’re feeling sociable.
As well as the entertainment channels, you can follow your flight’s progress on the moving map or see the world from 40,000 feet on the plane’s external cameras.
Whilst the plane was wifi-enabled, sadly, I was unable to connect as the system was not accepting my Emirates Skywards number despite a number of attempts, so I’m unable to provide any feedback on this.
Food & Drink Service
Upon boarding, crew were offering a pre take-off drink of Veuve Clicquot Yellow Label champagne, which was offered along with water and juice. A drinks and food menu was handed out by the crew before take-off and orders taken. All meals served on Emirates are Halal. This is not something that concerns me personally, but it’s worth noting. With a mid-afternoon take off, the food service started approximately 90 minutes in.
Having a scan through the menu, I went for the lamb shank, sadly the presentation was poor, and apart from the lamb looking wholly unappetizing, the gravy was slopped all over the edges of the plate and the vegetables looked soggy and overcooked, so I sent it back untouched.
The crew did ask if I wanted to try something else, but luckily, I’d already eaten in the lounge, so I wasn’t particularly hungry. I had great expectations for the Emirates onboard food service, but sadly it fell well short of a Business Class standard on this flight.
In my opinion….
Emirates was the last of the big three Middle East carriers I had to fly, and I was not disappointed. Emirates works hard on providing an all-round experience rather than just the flight.
This experience was excellent, from arriving at the enormous lounge at DXB with two fine dining restaurants and a spa as well as a fully-equipped kids gaming room and being able to walk straight from the lounge onto the plane, to hanging out at the on-board bar at the rear of the plane where the crew are happy to snap a souvenir photo of you behind the bar to take home.
As far as downsides, there were a couple I noted: firstly, the onboard food service was not up to scratch on this particular flight, which was disappointing, especially flying from their home airport. The second was the lack of an amenity kit, which I had expected.
In conclusion, Emirates go out of their way to make your flight memorable, though the experience doesn’t come cheap. A return Business Class fare on this route averages around £3,000, but there’s definitely above-average bang for your buck flying with Emirates.
For more information on Emirates’ latest routes, and fares check their website at http://www.emirates.com.
Please note, a complimentary upgrade into the Business Cabin was kindly provided by Emirates, but as usual, all opinions are my own.